Canon Customer Service Are Harassing Printer Owners

Owners of agitated Canon printers who are searching for the correct drivers are victims of persistent fraud. They land on phony Canon Customer service websites that trick them into parting with money or even remote access to their systems.

Moreover, Gizmodo has discovered several phony websites operated by con artists that purport to provide the drivers needed to use Canon printers. Also, Canon printer drivers are infamously picky pieces of software that make it possible for hardware and software to coexist. The con artists prey on angry customers who only want their brand-new printer to function.

The fraud targets an exceptionally particular user. A list of complaints Gizmodo gets after submitting a FOIA request to the FTC. Recounts a number of customers who were only looking for a driver for their new Canon printer. But those were instead confronted with websites that claimed to provide a solution but took money from them.

The research claims that one of the primary reasons this scam is successful is that Canon’s official website occasionally malfunctions. According to Gizmodo, upon trying to access, Canon’s main USA-based website, the company ran into an “unexplained issue”.

PetaPixel could not duplicate this mistake.

When a user cannot access Canon’s official website, they may feel compelled to look elsewhere, which is how all these frauds begin. A person in need stumbles into fraudster websites while looking for other solutions; a selection of these are listed below:

Further, all of those websites are fake. Any time a user tries to download a driver from one of these or other fraudulent websites (which are made to look authentic), the download will be unsuccessful. A customer support window will then appear and offer to assist in identifying the “issue” at that point.

Gizmodo says that at this stage, sometimes the con artists would merely demand payment to “repair” the fictitious issue. But there are other incidents where the con artists may demand remote access to the unknowing victims’ computers.

Gizmodo has released a number of first-person FTC complaints that detail scammers’ tactics that are strikingly similar. Because the FTC redacted all identifying information, the magazine was unable to confirm any of the complaints. However, comparing them to one another reveals common strategies.

Gizmodo’s repeated attempts for comment from Canon went unanswered, and PetaPixel’s follow-up inquiry also went unanswered. You can read the complete article on Gizmodo’s website.

As per the report, one of the main reasons this scam is effective is that Canon’s official website doesn’t always work. Gizmodo says that while researching its story, it attempted to navigate to – error.

After a user is unable to access Canon’s official website, they likely feel forced to check elsewhere, and as a result, these scams all start in the same way. As desperate user searches for other options, they come across scammer websites, a subset of which are below.

As per Gizmodo, here at this point in time sometimes the scammers will simply ask for a fee to fix the issues. However, there are other reports of access to their PC.

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