How To Fix Error Message Appears On Fax Standby Screen

Canon multifunction printers are perfect for print, scan, copy, and fax. In case you also have the multifunction Canon printer model you are trying to fax and an error message displays, you need to search for a solution. These errors come on the Canon printer Fax Standby Screen and each error could be different. Now we will discuss how you resolve errors on Fax Standby Screen.

 Error Message – auto redial

When you send a document, and the line is busy, the ij start canon printer setup waits for the recipient number’s redial. This can also happen because of no recipient’s response. In this situation:

  • Firstly, you have to wait to till the printer redials automatically.
  • Then, you can also cancel the automatic redial after the printer dials the number.
  • Next, Press Stop.
  • In the following step, you can clear the memory or the particular document to cancel the redial.
  • After that, re-enter the fax/telephone numbers to redial on your Fax Standby Screen.

 Error Message – this group dial cannot be used. Directory##

## are the two digits in this message. It simply shows that the present dialed group isn’t valid right now. It occurs when the dial function cannot recognize the specified group. Thus, you need to specify the individual recipient.

Error Message – failed to connect


If you see the message failed to connect, you have to check the plug. If the telephone line cable is not connected to the modular plug, after that, you will receive a failed to connect message on the Fax Standby screen. To clear this message, then plug in the cable, wait a moment and resend the fax. Follow three easy steps if the message does not clear.

  • Initially, open Fax settings.
  • Choose Advanced Fax settings.
  • The dial tone detect shows. Select off.

Error Message – try again in black & white

When the fax device of the recipient is not color-compatible, your IJ.start.cannon displays the try again message. It asks you to change the color to black and white. Thus, push the Black button and resend the same fax in a different color.

  • Firstly, open the fax settings.
  • Then, tap on Advanced fax settings.

For the color transmission, choose to send in black & white.  The printer will instantly change the document from color to black &white.

 Error Message – busy/ no signal


In case you get a Busy or No signal message on your Canon printer’s Fax Standby Screen, you need to find out the actual reason because there could be various reasons. Few are mentioned below:-

  • Dialed the busy number of the Recipent.
  • Incorrect Fax/telephone number.
  • Unresponsive fax device of the recipient.
  • No G3 printer is available to the recipient.
  • Incorrect printer’s touch-tone/rotary pulse setting.

To solve the Busy or No signal error, you can try some actions like changing the Telephone Line Type. alternatively, keep trying fax till the recipient responds. Keep in mind the number is correct.

Moreover, set your printer to match the current line. Follow the steps below:-

  • Go to home and click on the Setup icon.
  • Then, open Device Settings and click on Fax settings.
  • Then, tap on Fax user settings.
  • Choose telephone line type.
  • Select a line, elso a rotary pulse or a Touchtone.

Error Message – FAX details do not match

When the Fax info doesn’t match, the transmission gets canceled because the details do not match or the detection of the recipient’s fax device fails. In addition, if the RX FAX is set ON, the message appears. Thus, visit Security control under the FAX settings and set the Check RX FAX details off to not see the error message.

 Error Message – Memory is full


The memory gets full when your IJ Canon printer  Setup sends and receives so many documents. Thus, it’s good to clear the memory after your fax. Alternatively, save fax documents and then delete the printer’s memory. To delete the fax document in Canon printer’s memory, press FAX > Function list > Memory reference > Delete menu > Clear memory.

Error Message – Reception Rejected

In case you see this message, then go to the reception rejected option.

  • Firstly, open device, then FAX settings.
  • Then, open security control.
  • Nextly, click on FAX reception rejects and choose ON.
  • Lastly, select a condition. No sender details, not in the directory, and Rejected numbers.

Error Message – Awaiting Document Processing

Document processing message displays when USB flash drive is not there or got wrong faxes couldn’t send to a PC because of disconnect PC or wrong settings in the folder. To fix it, enter a writable USB flash and connect a PC, then share the Fax data to the PC folder. And, remove unnecessary fax when printed.

 Error Message – Waiting for report output…

The mentioned error is displayed due to mechanical problems like insufficient ink, no paper, different paper sizes, and mistakenly pressed Stop button. Follow the information below to fix this error message:-

  • First of all, check the ink tank and change it if no ink is available.
  • Check the remaining papers and add more papers to print the fax.
  • Keep the same Fax paper settings size as well as paper size same.
  • In case the process stops, somehow visit HOME and click the FAX button to restart the process.

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